Appointments

 

We offer a number of different appointments to meet your needs. Sometimes it is important to see your GP face to face, sometimes all you need is some advice.

We offer face-to-face appointments; telephone consultations; and video consultations (ie where you can speak with your doctor on a video link via your Smartphone, from work or from home).  Any one of these can be booked by contacting the medical centre using the options below.

Pharmacy and Self Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Appointment

Urgent appointments for today

Sometimes things can’t wait.

If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day.

Your request will be forwarded to our daily duty team who will assess your need and will either see you in person, speak with you on the telephone, or send your an SMS.  

How to book

Extended Access

We also have extended access available. See our Out of Hours information.

Book a Routine Appointment

If you think you may need more time with your GP, please mention this to the receptionist when making an appointment. In most cases this will be with by your nominated doctor, but in the event that your GP is unavailable you will be offered an appointment with another doctor.

How to book

Medical Advice

Telephone Appointments

Quite often health-related queries can be effectively over the telephone. The appointment time is the same as that for a face-to-face appointment, but will save the need for your to have to visit the surgery. This allows for prompt assessment of your problem. Investigations can be booked, and we can discuss your results with you too.  Please ensure you give the receptionist the best number for the clinician to contact you on.

Video Consultations

These are very similar to a face-to-face appointment. This is where you speak to a doctor using the video camera in your smartphone, tablet or computer. This could save you a trip up to the health centre.

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

You may only request a home visit if you are housebound or are too ill to visit the practice.

If you need a home visit, you can help us by calling reception before 11am.

Telephone: 01395 441 212

We will always phone you back first so we can best assess your needs. These appointments are precious so we would ask that anyone who is able to make it to the Practice for an appointment should do-so.

You may be visited by a doctor, a paramedic or a member of our fraility team. We are not always able to give you a time for the visit.

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

1. Cancel through the NHS App

2. Cancel using our online services

3. Telephone us on 01395 441 212

Out of Hours

Enhanced Access

These clinics are for pre-booked appointments only - if you do not have an appointment please visit the surgery during our normal opening hours of 8am to 6pm, Monday to Friday.

We are pleased to be able to offer our patients extended hours and improved accesss hours by appointment for those who find it difficult to attend normal surgery times due to work commitments, school, etc. 

  • Blood clinics are held twice a week from 7am with one of our nursing team
  • Improved access weekend and evening clinics (please check with the receptionist for the dates of these clinics)
  • Improved access weekend and evening clinics in one of the local practices (please check with the receptionist)

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online