How to Order a Repeat Prescription

Both GP practices and community pharmacies are under immense pressure as a consequence of the increased volume of prescriptions being requested.

In order to process repeat prescription requests in the most timely and efficient manner, the way you order your prescription may need to change; the following methods are strongly encouraged:

• Online Ordering. If you are already registered with the practice to use the online service SystmOnline please use this service to order your medication
• The NHS App: This app is for smartphones can be used to order your medication.  If you haven’t registered for the online service you can register for the NHS App from home using photo identification and a photo of your face

If you are registered for SystmOnline you can order repeat medication, book and cancel appointments and view your summary care record (ie allergies, acute and repeat medications).  Additionally you can request detailed coded access to your medical records and view test results.

ORDER ONLINE with SystmOnline  How to Access the NHS App

Allow 1 full working week between placing your order and coming to collect your medication.

• Check what medicines you have at home before re-ordering your prescription.
• If you don’t need the medicine, don’t order it.
• If you need the medicine in the future you can still request it.
• This includes medicines that are prescribed to be used as and when required

If you have any queries about your medication or need advice from a doctor please complete an online request Monday to Friday, 8am-5pm.  We will reply to you with 5 working days if not sooner.

Repeat Prescriptions

If you are on regular medication and your Doctor feels that your medicines can be repeated without seeing you each time, you will be given a computer repeat prescription slip. For safety reasons we do not take requests for repeat prescriptions over the telephone.

When you have only one weeks supply of medication left you will need to use your re-order form to request your medication. Please indicate which items you need by circling the number to the left of the item. You also need to indicate which pharmacy (by writing the name of the pharmacy at the top of the form)  you would to collect your medication from.

If you have lost your re-order form you can write your name, address, doctor and what drugs you require on a piece of paper and submit it in the usual manner.

You will need to allow 2 working days for your request to be processed by the surgery and a further 1 working day to collect from your nominated pharmacy.  

 There are a number of ways to get your form to the surgery:

• You can send your re-order form by post (enclosing a stamped addressed envelope if you would like it returned to you or addressed to a chemist)
• You can drop your form into the letter box to the right hand side of the entrance of the medical centre
• You can take your form to one of the local chemists
• You can email the practice on d-icb.prescribingteam.bsmc@nhs.net
• You can order on line via SystmOnline 24/7 or the NHS App 24/7

Please DO NOT:

• Request repeat medications ahead of normal time  (Your request will not be dealt with any earlier, you should order your prescription no more than 7 working days before you run out of medication).
• Request extra medication (National guidance from NHS England states that quantities of medication prescribed should be for no longer than is currently prescribed).
• Request New/Infrequently used medication (If you have had medicines in the past but have recovered sufficiently to have not needed them in the last six months then we will not issue without a full clinical review and then only if deemed necessary).

Please DO:

• Only order what you actually need
• Ensure that you have a Pharmacy nominated to dispense your prescriptions (Without a “Nominated Pharmacy” the practice cannot send an electronic prescription to a pharmacy to be dispensed).