Patient Support and Understanding

As with many other areas of the NHS, general practice is struggling to cope with demand.  The demand for our services is far greater than the capacity we have to offer.

As a practice, we are very proud of the service we deliver but we do need the help of our patients to ensure that our time is spent caring for our patients who need us the most and that people who can be seen elsewhere, are directed to the right service for their needs.

We are asking our patients to help us improve access to our practice and consider taking some of the following steps to enable us to improve our service.   

• If you have a smartphone, you can download and register with the NHS App, where you can request your medications; cancel your appointments and view test results
• If you do not have a smartphone but have a computer, you can also ask our reception team to register you with our online service so you can request your medications; cancel your appointments and view test results – this is immediate access for you and releases the phone for urgent calls
• Please advise the surgery of your mobile phone number and email address – this speeds up the way we can get important messages to our patients
• For non-urgent or admin requests, please use the online consultation form on our website homepage during opening hours - it’s quick and simple to use, and you will get a response within 3 working days
• Remember to allow 3 working days for prescriptions to be authorised by the practice from your initial request – this does not include the pharmacy dispensing time
• And most importantly of all – please continue to treat all our team with respect and kindness, and please bear with us at our busiest times, we will get to you.

Due to long-term GP sickness, you will not always be able to have the GP of your choice, however, we will offer you another GP.  Please be reassured that all the doctors who work alongside our team have full access to your medical records.   

Thank you for your support, understanding and patience. 

Published: Nov 1, 2022