Friends and Family Test 2022 Summary

Introduction

 Friends and Family Test (FFT) is an NHS-wide programme, but because the main input from patients was a paper form picked up in the surgery, the scheme was suspended at the start of the Covid-19 pandemic to avoid the risk of virus transmission.

Budleigh Salterton Medical Centre (BSMC) has re-introduced a version of the FFT. At a time when there was a great deal of negative press coverage of the relationship between patients and GP surgeries, the BSMC was keen to get some feedback which might help the practice to understand how patients felt locally and identify where improvements might be needed.

The FFT was made available through the BSMC website and each month a random 500 invitations were sent by text message to patients who had either a face-to-face consultation or a telephone consultation in the month concerned.

Current NHS guidance on the FFT can be seen on the NHS England website.

You can view the full summary on the Friends and Family Annual Results page

Published: Jun 26, 2023