Zero Tolerance Policy
Our doctors, nurses, ancillary medical staff and clerical staff work tirelessly to provide a first-class, courteous service to all our patients. We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similar manner.
In line with NHS Policy, we operate a zero tolerance policy towards abusive behaviour from patients. This means abusive, threatening or violent behaviour towards our staff is totally unacceptable. If a patient is violent or abusive he/she will be warned to stop his/her behaviour. If he/she persists we may exercise our right to take action to have him/her removed, immediately if necessary, from our list of patients.