1 The LawnBudleigh SaltertonDevonEngland, EX9 6LSTel: 01395 441212
Devon Safeguarding Children Boards - if you are worried about a child please call 0345 155 1071 or out of hours call 0845 6000 388
We are an approved training practice. Please read this information about Consultations with Medical Students.
Our normal opening hours are 8.30am to 6.00pm, Monday to Friday
Outside of these hours, if you have an urgent medical need which cannot wait until the surgery reopens, please ring NHS 111 where you will be assisted to receive the right care.
In an emergency when someone needs medical help to save their life dial 999.
Feedback to the practice suggests that at times our appointment system can feel complicated. We hope that if we outline how the system works it will make using it feel easier.
The tension that exists for us is making sure that every day we have enough spaces to see people that need to be seen on that day. We also need to be able to offer follow up appointments for people whose problems need ongoing review, at the same time ensuring continuity with the clinicians who are looking after them. We also wish to provide the opportunity to book ahead for people to make it easier for those working or with difficulties with transport to the surgery.
The first hour of surgery each morning is reserved for appointments booked in advance. A few other appointments through the day may be booked as well, for the reasons explained above.
As a practice we see everyone who wishes it, on the day they have contacted us. What we are not able to do is to guarantee which doctors are available as demand varies so much day to day.
We work as a team and try to manage a system that allows continuity of care but flexibility in recognising that all the clinicians develop areas of increased expertise so that one’s registered doctor may not always be the best person to see with regard to a particular problem. For many straight forward problems it will clearly not matter who the clinician is and any of us would be happy to help.
When you contact us you will be able to be seen on that day. If you wish to see a particular doctor you can book in advance but it may be at times there are no appointments for several weeks. We hope if the problem is straightforward you will consider seeing another doctor. However, if it is with regard to something that needs the continuity/skill of a particular doctor, then the receptionist can take a message for that doctor to contact you to ensure the appropriate follow up is arranged.
For people working away and for those who find it difficult to get in within normal surgery opening hours we run extended surgeries that can be booked in advance:
Monday 7-00 am to 8-00 am and Monday 6-30 pm to 7-30 pm
Alternate Saturday mornings, 8-30 am to 10-30 am
Our phones are very busy when the surgery opens at 8-30 am. It is much quieter and easier to get through after 9-00 am. Please remember we always see everyone on the day that you contact us and it might not be necessary to phone at 8-30 am
Dr Richard Mejzner
Please contact the surgery on 01395 441212 to make a surgery appointment, a telephone consultation, a home visit or to cancel appointment.
Alternatively if you are not registered to our practice then please contact reception on 01395 441212 or visit the surgery in person for information on how to register as a new patient.
The telephones are open Monday to Friday from 8.30 am to 6.00 pm.
All patients who need medical advice will be offered an appointment or telephone consultation on the same day if they ring 01395 441212 before 11.00 am.
Early morning or late afternoon appointments can be pre-booked for those who have work commitments or need to arrange transport.
You are now able to book a routine appointment up to 6 weeks in advance.
We have introduced a 'Touch Screen' booking in system for your ease which is located in the foyer and we have found this reduces the queues at the reception desk. Alternatively please go to the reception desk and advise the receptionist of your arrival for your appointment.
Appointments with doctors and nurses are routinely 10 minutes long. If you feel you need longer please request a double appointment
If you wish to have a chaperone present, please mention this when making your appointment.
You are entitled to seek a second opinion from another GP within the practice.
If you cannot attend your given appointment please call 01395 441212 to cancel or reschedule.
Patients are expected to arrive in good time for their appointments, taking into account journey times when booking appointments. We offer a 10 minute consultation time for each booked appointment. We do understand that an occasional delay is unavoidable therefore if a patient arrives within a reasonable time then the clinician will see them. If patients arrive more than 10 minutes late, they have missed their appointment and will need to rebook. This is to prevent delays to the GP sessions and to ensure fairness for patients who have arrived on time.
We appreciate the effort our patients make to attend on time and therefore do our best to run as close to booked appointment times as possible. Adhering to a Late Patient Policy assists us in doing so. However, due to the nature of a GP surgery, sometimes the doctor or nurse may be running behind. This is generally because the clinician has needed to spend longer with a patient, for example if a patient presents with complex issues or there is a medical emergency. We continually monitor this and where a patient regularly presents with complex issues, allowances are made and extra time given to the consultation at the time of booking. We do ask that patients bear this in mind when waiting, as there may be an occasion in the future where they themselves need to spend extra time with the doctor.
When a patient is less than 10 minutes late:
The receptionist will book the patient in, but advise them they are late for their appointment and remind them that they must attend on time in the future. If applicable, the receptionist may advise them that the doctor is now seeing the next patient and that they may have an extended waiting time, as the doctor will see patients who arrived on time first.
When a patient is 10 or more minutes late:
Patients who arrive 10 or more minutes late have therefore missed their appointment. The receptionist will advise them to rebook a new routine appointment.
If the patient indicates that there is a medically urgent reason they need to see a doctor that day, the receptionist can ask the reason and may leave a message for the duty doctor, depending on the circumstances.
If a patient calls ahead to say they will be late, this does not alter the policy. If they are going to be more than ten minutes late, the receptionist will advise them on the phone that they should rebook, rather than waste a journey.
Receptionists are not permitted to interrupt doctors during surgery to request them to see late patients, so to avoid disappointment, please do not ask them to do so.
We run 3 commuter surgeries a week (ie early morning or evening clinics) to try and accommodate patients outside normal working hours.
Checklist of questions to ask your doctor at your appointment:
Tests, such as blood tests or scans
Before your appointment
During your appointment
Before you leave your appointment
After your appointment, don't forget the following
The doctor is able to give you advice on the telephone to save you attending the practice. Telephone appointments have proved popular and time efficient for both parties.
When booking a telephone appointment please give details to the receptionist before 10.30 am.
If you cannot keep your given telephone appointment please call 01395 441212 to cancel or reschedule.
If possible patients should come to the medical centre, where the doctors and nurses have a wide range of modern facilities for diagnosis and treatment.
If however you are too ill to come and wish the doctor to visit, please phone before 11.00 am if possible.
When requesting a visit please leave your name, address, phone number and a brief explanation of your problem with the receptionist. This information enables the doctor to phone you back, assess the request and act appropriately and thus continue to provide a safe service.
Home visits are normally carried out by the patient's usual doctor. However, another doctor from the practice may visit if the usual doctor is not available to attend for any reason. In cases of urgent visits, the duty doctor will attend.
There is a continuing need for home visits for the house bound. Children with fevers can safely be brought to the surgery.
It should be remembered that each home visit takes approximately 30 minutes which includes a doctor's travelling and visiting time. For each home visit a doctor can see at least three patients in surgery.
Please think carefully before requesting a home visit and use this facility appropriately.
If you know you will need a chaperone present during your consultation please advise the receptionist when booking your appointment or when checking in.
If during your consultation an intimate examination is required or for any other reason either you or the clinician would like a chaperone, then the clinician will contact reception to request one.
It is the policy of our practice to have a chaperone present for all intimate examinations performed by a clinician of the opposite sex.
The chaperone will have been trained for this service and will only be present for the examination.
Please follow this link for a step-by-step guide on how to manage your infection.
Step 1: How to help make yourself better
Step 2: Check how long your symptoms last
Step 3: Look out for serious symptoms
Step 4: Where to get help
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