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Devon Safeguarding Children Boards - if you are worried about a child please call 0345 155 1071 or out of hours call 0845 6000 388

 

We are an approved training practice.  Please read this information about Consultations with Medical Students.

 


 

Our normal opening hours are 8.30am to 6.00pm, Monday to Friday

Outside of these hours, if you have an urgent medical need which cannot wait until the surgery reopens, please ring NHS 111 where you will be assisted to receive the right care.

In an emergency when someone needs medical help to save their life dial 999.

 

MAKE THE MOST OF YOUR DOCTOR'S APPOINTMENT

 

Checklist of questions to ask your doctor at your appointment:

 

Tests, such as blood tests or scans



    • What are the tests for?

    • How and when will I get the results?

    • Who do I contact if I don’t get the results?



 

Treatment



    • Are there other ways to treat my condition?

    • What do you recommend?

    • Are there any side effects or risks?

    • How long will I need treatment for?

    • How will I know if the treatment is working?

    • How effective is this treatment?

    • What will happen if I don’t have any treatment?

    • Is there anything I should stop or avoid doing?

    • Is there anything I can do to help myself?



 

What next 



    • What happens next?

    • Do I need to come back and see you?

    • Who do I contact if things get worse?

    • Do you have any written information?

    • Where can I go for more information?

    • Is there a support group or any other source of help? 



 

 

TOP TIPS

Before your appointment  



    • Write down your two or three most important questions.

    • List or bring all your medicines and pills – including vitamins and supplements.

    • Write down details of your symptoms, including when they started and what makes them better or worse.

    • Ask your hospital or surgery for an interpreter or communication support if needed.

    • Ask a friend or family member to come with you, if you like.



 

During your appointment  



    • Don’t be afraid to ask if you don’t understand. For example,‘Can you say that again? I still don’t understand.’?

    • If you don’t understand any words, ask for them to be written down and explained.

    • Write things down, or ask a family member or friend to take notes.



 

Before you leave your appointment

 Check that:



    • you’ve covered everything on your list

    • you understand, for example ‘Can I just check I understood what you said?’

    • you know what should happen next – and when.Write it down.



Ask:



    • who to contact if you have any more problems or questions

    • about support groups and where to go for reliable
      information, and

    • for copies of letters written about you – you are entitled to see these.  



 

After your appointment, don't forget the following



    • Write down what you discussed and what happens next. Keep your notes.

    • Book any tests that you can and put the dates in your diary.



Ask:



    • ‘what’s happening if I’m not sent my appointment details,’ and

    • ‘can I have the results of any tests?’ If you don’t get the results when you expect – ask for them. Ask what the results mean. 



 

 
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